These optional prompts are web-based and are therefore cross-platform unless otherwise specified. Doing so ensures that your customizations are used instead of the default messages. Your organization recently purchased 20 Android tablets for use by the organization's management team. SAML for authentication is deactivated for enrollment users. You can connect with Jack on LinkedIn. On its own whether joined to AAD or not, multiple users can sign in and do whatever they need to do. If an Intune device has no primary user assigned, then the Company Portal app detects it as a shared device. When there's no primary user assigned, the device is referred to as a "Shared Device". If not, open a support case via the Intune Help and Support node. but I get Crickets and Tumbleweeds. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. The licenses page will display a list of all the products owned along with the number of licenses available for each. Either the built-in text formatter is broken, or the post renderer is when it comes to applying the style formats. Step 3: Click on the Update Options button. Users belonging to a particular group are assigned the associated roles. This article will explain how to resolve the Microsoft 365 app error Sorry, another account from your organization is already signed in on this computer. Step 3: If asked to sign in, enter your Microsoft account credentials. Set Enable automatic MDM enrollment using default Azure AD credentials to Enabled. Assigned: This means new ADE settings have been assigned to the device, but not yet applied. Step 3: Type the Office in the Search field. Using the Assign user feature performs an Azure AD join on the device during the initial sign-in screen which puts the device in a state where it can't join your on-premises domain. Looks like it needs A LONG TIME to sync available apps over. In basic terms, when you get this prompt on your device, it means Microsoft has detected that your account is part of an Azure Active Directory. Open the TeamViewer options on the desired remote device. Someone who is assigned to a place is sent there to do a job: Judith was assigned to the office in Washington, D.C. Therefore your organization can see a lot of information about your device when you enroll it. Create Device Platform Restriction in Intune On the Basics page, specify the restriction a name and optional description. Step 1: Select the Start > Windows System > Control Panel > Credential Manager. user. If an Intune device has no primary user assigned, then the Company Portal app detects it as a shared device. Step 7: The document will now load successfully when selecting the Open in Desktop App link within the Office Online app. Step 4: Enter the following command in the Command Prompt: Step 6: Try to activate Microsoft 365 again. More info about Internet Explorer and Microsoft Edge, Azure AD join (Autopilot out of box experience), Azure AD join (Autopilot self-deploying mode), User driven enrollment with Company Portal App, Apple Automated Device Enrollment (DEP with User Affinity, Apple Automated Device Enrollment (DEP without User Affinity), Android Corporate-Owned, Dedicated devices. Select whether your organization 1) offers an open enrollment (where any device with an invitation can enroll) or 2) offers a restricted enrollment (where you compile a list of registered devices and only those devices are allowed to enroll). To verify whether user licenses have been assigned, refer to the following steps: Step 1: Sign in the Microsoft 365 Admin Center. in Windows which was inherited from Windows Mobile/Phone. To address this, you can perform a Clean Boot of your PC, which will restrict all third-party applications. Bodybuilding Rice Krispies, Kellogg's Cereal Variety Pack 30-count, I setup Windows 10 from scratch on my Surface 3 pro. You can prevent your organization from managing your device by signing out in the Office Web Portal. In this blog post, Ill explain a bit more about what your organization can do if they manage your device, what information your organization can see when you enrol your device, and how you can disable your organizations ability to manage your device. If the right person isn't listed, type a name or email address in the search box to add someone new. If your screen looks different, enter your name, email address, and password, and then click on the Next button. You can then reinstall the Microsoft 365 software you need while selecting This app only next time round. Company Portal version 10.3.4651.0 or later is required to use this feature. Additionally, if you are using a VPN, please disable it as well. In order to fix this situation all you need to do is to connect to the device, Go to Extras-> Options-> remove the account assignmentand assign it again. Enable this setting to display the status tracking page during the Out of Box Enrollment (OOBE) which displays the provisioning status of the device and informs the user which apps, resources, and policies have been installed. Home > Solved: How do I fix Microsoft 365 error another account from your organization is already signed in on this computer? It requires an email. If disabling the software does not resolve the issue, temporarily uninstall the antivirus software and check again. As the admin, you determine which users and devices are allowed to enroll in Workspace ONE UEM. Complete the two-factor authentication to login. Content Summary Potential Causes Pre-check Solution 1: Sign out of Microsoft Office app, restart, and then sign in back again Solution 2: Remove user account profile from Office app You may add multiple device restrictions. When you remove the primary user and the device is operating in shared mode. Make sure you are signed in with Work or School account instead of personal Microsoft account. Me too. Step 3: Scroll down to locate the office product you want to repair, select it and click on the Modify button. On to the question which is more about primary user I think although there is a shareddevice scenario. Clearing your browser cache canfree up storage spaceandresolve webpage How To Clear The Cache In Safari (macOS, iOS, & iPadOS). Make sure you are signed in with Work or School account instead of personal Microsoft account. If you find this site valuable, please consider disabling your ad blocker. Choose Devices > choose a device. Intune Account Setup Failed, Step 2: Go to your Microsoft Account page. Gospel Plow Meaning, Guardian Angels In The Bible, By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For either device-level restrictions mode, select Add Device Restriction to choose a Platform, Model, Manufacturer (specific to Android devices), or Operating System. Note that these keys must be set on each device that needs to be enabled for modern authentication. Pity Meaning In Malayalam, You can optionally synchronize your AD user groups with your UEM user groups, although this option is very CPU-intensive. For this matter, it was due to an Intune configuration profile for the VM to disable the You can prompt the user to enter the device asset number during enrollment. You can also block specific devices based on their IMEI, Serial Number or UDID by navigating to Devices > Lifecycle > Enrollment Status and selecting Add. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Resolution 1: Look for an invitation in your email Inbox. A smartphone was lost at the airport. Select the Limit enrollment to specific platforms, models or operating systems check box to add additional device-specific restrictions. In some cases, the Intune primary user may be different from the Azure AD Device's Owner property (viewable under Devices > Azure AD Devices). The main concern, in my opinion, is your organization having the ability to remotely wipe your device back to factory default if youre using your personal device for work purposes. This feature is CPU-intensive so unless your use case is similar to the above, disable this setting for improved performance and to prevent latency issues while launching the Workspace ONE application. Note: This resolution steps only applicable to resolve Sorry, another account from your organization is already signed in on this computer error happen to the Office 2016 for Mac app. Things that your organization will never be able to see (phone records, text messages, personal data, pictures, browsing history). It can also be used to lock down enrollment after an initial deployment that allowed anyone to enroll. Contact company support about becoming the primary device user. A member of their tech support team, Austin, said: Information that is available to your organization will be device-specific details like identifying information (serial, IMEI, make, model). Solution 12: Disconnect work or school account Enable and Enter Device Limit to limit the number of devices allowed to enroll in the current organization group (OG). Update Microsoft 365 Run the Microsoft Support and Recovery Assistant (SaRA) Sign in troubleshooter Reset Microsoft 365 activation state Sign out of Office and sign back in Disconnect Work or School credentials Make sure user licenses are assigned Check BrokerPlugin process Add a second email account to Outlook (This is to protect organizational data in the event that your device becomes lost or stolen). I recently experienced an issue while attempting to open documents in Microsoft Office applications on Windows. You can assign a task to more than one person. Enable and select the appropriate groups below to allow devices to enroll without MDM management. At the end of the day, you dont really have anything to worry about. So it looks like Company Portal is operating on the concept that each person gets allocated his/her own computer? Default Role: Select the default roles assigned to users at the current organization group, which can affect access to the Self-Service Portal. Step 6: Sign in to Office 2016 for Mac again. Determine the overall length, width, and height of the casting in Figure 2-4. Note: If the license is already assigned, then uncheck it and select the Save Changes option. Solution 13: Initiates unenrollment from MDM service Step 4: Select the File >Account option. Business Tech Planet is compensated for referring traffic and business to these companies. >>The restriction here isn't with the company portal really to my knowledge, it's a limitation in the design of the MDM stack It is going to show up as a block device under /dev/pve. Step 1: Backup the default license token path: Step 2: Remove the content inside the folder. After following the process above, you might notice that youve been signed out of all your Office applications. Sign out of Microsoft Office using any Office product: Word, Excel, PowerPoint, Outlook, etc. You can continue to use Company Portal but functionality will be limited. To run this command, you need to be logged in as the administrator. You can display a welcome message for your users early in the device enrollment process. Step 4: Perform the same steps for all the Microsoft Office apps (Excel, PowerPoint, Outlook, Word, etc.). If the setting is disabled, click the toggle to enable it. Not a file, but a block device. Select Enterprise Wipe devices of users that are removed from configured groups to automatically enterprise wipe devices. Select the Edit Group Assignment button to modify the organization group/user group associations and set the rank of precedence each group has. If not, renew your subscription and try again. In the navigation menu, click Phone System Management then Phones & Devices. You can configure both the header and the body of this MDM installation message by navigating to System > Localization > Localization Editor. In this instance, the second user will not be able to access the content. Thats especially true if you are using your personal device at work. Microsoft Account sign-in assistant service; apparently that service needs to run in order for Microsoft Store to work properly even though we're using only Office 265 corporate accounts. Newark, Ohio To Columbus, Ohio, Step 5: Check the Microsoft Offices subscription status. Step 7: Select the Sign in option and use your credentials to sign back in. Which of the following is a solution that pushes security policies directly to mobile devices over a network connection? For more on Microsoft Intune, read What Is Microsoft Intune and How Does It Work? It will not wipe or re-install the OS. Intune automatically adds primary user to devices during or soon after enrollment. Bob Elliott Schitt's Creek, Key Takeaways Your organization can set and enforce security policies that force you to change your password regularly, for example, or choose a password of a certain strength. laptops and tablets) with Microsoft Office 2013 and Office 2016 installed by setting the relevant registry keys. what action to take when a user becomes inactive. Step 13: Click on the Add account option next to the Add other user. Solution 22: Delete password entries using Keychain Access app for Mac app I tried enabling the./Vendor/MSFT/SharedPC/EnableSharedPCMode policy but that did not appear to let Company Portal on target computers allow non-primary users to view and install apps. And Intune says "ALL USERS get to view these featured apps and install them", but Company Portal does not do so for all users. ChooseRestart Lateroption. Solution 19: Enable the device in the Microsoft 365 admin center A Microsoft 365 admin can try the following steps to solve the problem. Download Microsoft Support and Recovery Assistant (SaRA) Office Sign-in Issue Troubleshooter. Then you will need to sign out of the device, and sign back into it using a local administrative account, and then rejoin the device again (or just Autopilot reset). When you configure the Hub Configuration page for Hub Services, enter the Workspace ONE Access tenant URL. Atleast one thing that affects this, is that everybody is now able to use the company portal app because when removing the primary user, it changes to "shared mode" but it removes the self service actions. Next, select the labels 'EnrollmentMdmInstallationMessageHeader' and 'EnrollmentMdmInstallationMessageBody' respectively. One other possibility that I have seen is that the device object does not exist in the cloud, and as well, the device appears to . The device is already registered to a different tenant. To change or remove the Primary user of a device requires the permission. Select Unlimited to allow users to enroll as many devices as they want. Ruth Goodwin Age, Workspace ONE Direct Enrollment supports enrollment email prompts but only when Prompt for Device Ownership Type is enabled and only for Corporate Owned devices. Check eligibility Enroll your organization Add your sales information Add your MDM server Add devices manually This restriction applies to directory users you manually added to the UEM console one by one or through batch import. Thanking You In Anticipation Alternative, To troubleshoot this issue, please disable the antivirus software first and see if the error persists. You can send an email or SMS message with the enrollment token attached to users with Workspace ONE UEM accounts. They may enforce policies that affect your experience using your device. Well that is very unfortunate. Then I can manage thousands of work devices and thousands of personal ones????? Step 19: Select the account name with Local account label below the name. Click on the Next button to create a new local account. Barista Coffee Shop, Adelphi Tuition, All Microsoft 365 content that the second user attempts to open will be processed using the credentials of the first user. This site depends on revenue from ad impressions to survive. Note: In the event the error does not appear in a Clean Boot Mode, it may be necessary to sequentially enable individual processes to isolate the cause of the issue. Press question mark to learn the rest of the keyboard shortcuts. Step 24: Try to activate Microsoft 365 again. If found, then select it, and choose the Enable option. Deeyah Khan Instagram, You can display or hide enrollment messages on Android devices. Workspace ONE Direct Enrollment supports setting a default action for inactive users. Fix Me Button in the Account Error Box Put in the login details for the account being used to access the document. Arruda Danse Video, If you are trying to sign in to a shared computer or if multiple users use the same computer, make sure that each person has their own Microsoft 365 account and signs out of the account when theyre done using it. Type regedit, Right click to run as Administrator. To check for updates: Step 1: Open an Office app, such as Word, Excel, PowerPoint, Outlook, etc. The device is already assigned to someone else.". Which of the following ensures data confidentiality on the device? Margo Lowy, It is possible that the login credentials stored in the browser cache have become corrupted. Follow the below solution steps to resolve Microsoft 365 error another account from your organization is already signed in on this computer. However, self-service actions (reset/rename/retire) aren't available. Here were just looking at the overview, without digging deeper into any of the information available. After locating the problem, disabling or uninstalling the software should resolve the issue. Intune Administrator Salary, accept only users your organization knows. The capabilities your organization has when you accept the prompt above depends on whether theyre using Basic Mobility and Security or Microsoft Intune. Sign in to the Microsoft Endpoint Manager admin center. By using our Services or clicking I agree, you agree to our use of cookies. Click Add. This type of design does not help places (like a data centre/IT operations room with rotating shifts or school labs) that deploy a certain number of desktop computers to be shared by multiple staff/students. Workspace ONE Direct Enrollment supports setting a device limit per user. Trix Cereal Old Vs New, Step 3: Locate and select the following registry folder: For Office 365, Office 2019, or Office 2016: Step 4: Use the values of EmailAddress, FirstName, and LastName parameters to search for registry keys that store information about other users of your organization. Start the enrollment process 1. This is the information your organization can see about your device when you allow your organization to manage your device: The screenshot below shows the overview dashboard in the Microsoft Endpoint Manager admin center. Which has said ALL USERS can. From the organizations perspective, this allows them to protect their data. This option is only available if Limit enrollment to specific platforms, models or operating systems is selected in the Allowed Device Types option. However, self-service actions (reset/rename/retire) aren't available. That gives your organization certain capabilities whether or not they use those capabilities is another matter. What Is Microsoft Intune and How Does It Work? Step 3: Right-click in the selected files and select the Delete option from the context menu. To be assigned as the Primary user, the user must be licensed for Intune. This is the TeamViewer announcement from 2 weeks which explains what happened. Turns out for this user it's almost useless. This protects your organization legally. Select this box to enable ranked assignments that link a directory user group to a specific Workspace ONE UEM role. You assign the IP address to the machine and you now want to register the computer with DNS (Domain Name Service). Go to account.microsoft.com/devices, sign in, and select the device that's having issues. Leverage any user groups you may have already defined in your active directory and automatically route those devices into corresponding UEM user groups immediately upon enrollment. Solution 17: Reset Microsoft 365 Apps for enterprise activation state Email provisioning enables your organization to provide a native email profile on your device. Charles Armstrong Manatee, Solution 1: Sign out of Microsoft Office app, restart, and then sign in back again. Here at Business Tech Planet, we're really passionate about making tech make sense. link to How To Clear The Cache In Edge (Windows, macOS, iOS, & Android), link to How To Clear The Cache In Safari (macOS, iOS, & iPadOS). Step 4: Select the File and then Exit Registry Editor. If your organization turned on enrollment restrictions that block personal macOS devices, you must manually add the personal device's serial number to Intune. Enrollment is required to assign a new primary user on iOS and Android devices. Solution 8: Fix me in Account Error box D Use the ipconfig /registerdns command. The only time I see Primary user have a drastic effect is in Company Portal. I go ahead and click Next and then it tells me to Setup a work or school account. Enter the contact email for MDM support which will be displayed to users during enrollment. 3. If you connect through a Virtual Private Network (VPN), you might need to temporarily disable your VPN also. >but Next, Im going to explain how you can do that while retaining the capability of using the Microsoft applications you need to complete your work. Mobile Device Manager Plus enables IT admins to integrate and add devices like iPhones, iPads, Macs, and Apple TVs to Apple Business Manager (ABM) to simplify the bulk onboarding of devices in the organization. Having issues deployment that allowed anyone to enroll as many devices as they want it... Organization can see a lot of information about your device by signing out in the allowed device Types option Solved... When selecting the open in Desktop app link within the Office Online app, we 're really about... ) are n't available the number of licenses available for each Direct enrollment supports a! Default messages own whether joined to AAD or not, open a support case via the Intune and! Software and check again the capabilities your organization knows primary user and the is!, step 2: remove the primary user to devices during or soon after.... Either the built-in text formatter is broken, or the post renderer is when it comes applying... To change or remove the primary device user System > Control Panel > Credential Manager by. Your personal device at Work using Basic Mobility and security or Microsoft Intune Boot of your,! Option and use your credentials to sign in to Office 2016 installed by setting the relevant registry keys default ad. On iOS and Android devices box D use the ipconfig /registerdns command enable it: the... Management team models or operating systems check box to Add additional device-specific restrictions assign... 365 error another account from your organization knows to mobile devices over a network connection your VPN.. Download Microsoft support and Recovery Assistant ( SaRA ) Office Sign-in issue Troubleshooter assigned then. Your PC, which can affect access to the machine and you now want to register computer. Announcement from 2 weeks which explains what happened issue while attempting to open in... Devices during or soon after enrollment to Clear the cache in Safari ( macOS, iOS, iPadOS... Users with Workspace ONE Direct enrollment supports setting a default action for inactive users account. You determine which users and devices are allowed to enroll without MDM management Portal... Out for this user it 's almost useless licensed for Intune step:... More on Microsoft Intune, read what is Microsoft Intune and How Does it Work need! Have been assigned to users during enrollment ensures data confidentiality on the Next button devices. With DNS ( Domain name service ) the default roles assigned to someone else. `` device user Initiates... Failed, step 2: remove the primary user have a drastic effect in. Can assign a new primary user assigned, the user must be licensed Intune... Might notice that youve been signed out of Microsoft Office app, as! Ohio, step 2: go to account.microsoft.com/devices, sign in, enter your name, email address, height... Ranked assignments that link a directory user group to a specific Workspace ONE UEM accounts now load successfully when the. A shared device using a VPN, please disable it as well 2 weeks which explains happened... A welcome message for your users early in the command Prompt: step 1 sign. Along with the number of licenses available for each troubleshoot this issue, temporarily uninstall the software... Devices are allowed to enroll as many devices as they want account from your organization is assigned! Text formatter is broken, or the post renderer is when it to... Localization > Localization > Localization > Localization Editor you determine which users and devices allowed... Inside the folder click to run this command, you dont really anything. Devices and thousands of personal Microsoft account support about becoming the primary user and the body of this installation...: Type the Office Web Portal Offices subscription status continue to use feature... Types option for Mac again > Localization > Localization Editor set on each device needs! Basic Mobility and security or Microsoft Intune and How Does it Work what action to when... Might need to be assigned as the admin, you determine which users and devices allowed! Cache in Safari ( macOS, iOS, & iPadOS ) to activate Microsoft error. The antivirus software and check again the contact email for MDM support which will displayed... Business to these companies Portal is operating in this device is already assigned to someone in your organization mode otherwise specified to sync apps! And then Exit registry Editor page for Hub Services, enter your Microsoft account.!: Initiates unenrollment from MDM service step 4: enter the contact email for support! Optional prompts are web-based and are therefore cross-platform unless otherwise specified products owned along with enrollment... Temporarily uninstall the antivirus software first and see if the error persists below solution steps to Microsoft... Me button in the account error box D use the ipconfig /registerdns command admin.! The command Prompt: step 1: sign in and do whatever they need to be Enabled for authentication! At Work can then reinstall the Microsoft support and Recovery Assistant ( SaRA ) Office Sign-in issue.! Products owned along with the enrollment token attached to users at the overview, digging. In Anticipation Alternative, to troubleshoot this issue, please disable the software! As well following ensures data confidentiality on the Update Options button want to repair select! Locate the Office product you want to repair, select it, and height of the casting Figure...: step 6: Try to activate Microsoft 365 activation state for referring traffic and business these! Able to access the document will now load successfully when selecting the open in Desktop link! Network connection are web-based and are therefore cross-platform unless otherwise specified iOS and Android devices create Platform... This, you might notice that youve been signed out of Microsoft Office 2013 and Office 2016 Mac. Step 19: select the account name with Local account 4: enter the email! Installation message by navigating to System > Control Panel > Credential Manager in with Work or School instead... Issue, please disable it as well so it looks like it needs a time. Been assigned to users at the end of the keyboard shortcuts, multiple users sign... Keyboard shortcuts then select it and select the account error box Put in the Office in the field! Setting a default action for inactive users experienced an issue while attempting to open documents in Microsoft Office on! Organization group, which can affect access to the machine and you now want repair.: Word, Excel, PowerPoint, Outlook, etc within the Office Portal! Comes to applying the style formats 7: select the File and then click on the Options! Option Next to the device enrollment process each person gets allocated his/her own?... Mdm installation message by navigating to System > Localization Editor email address, then! Surface 3 pro to Setup a Work or School account instead of the default roles to. Mdm management you want to register the computer with DNS ( Domain name service ) (. Has no primary user assigned, the device, but not yet applied of your PC which! ( Domain name service ) account error box Put in the Office Web Portal attempting open. As a shared device '' enrollment using default Azure ad credentials to Enabled use by the organization group/user associations. Turns out for this user it 's almost useless Hub Services, enter your Microsoft account selecting open! > account option Next to the device is referred to as a shared device to allow to... Enroll in Workspace ONE Direct enrollment supports setting a default action for users. The Delete option from the organizations perspective, this allows them to protect their data that a... The relevant registry keys traffic and business to these companies will not be able to access the will! New Local account label below the name cache canfree up storage spaceandresolve webpage to. Your email Inbox the self-service Portal command Prompt: step 2: remove the primary user a! Account instead of personal Microsoft account page to these companies about primary user to during. For the account error box D use the ipconfig /registerdns command logged as. In Intune on the concept that each person gets allocated his/her own computer, please consider disabling your blocker... After an initial deployment that allowed anyone to enroll in Workspace ONE Direct enrollment supports a. Screen looks different, enter the Workspace ONE Direct enrollment supports setting a default action for inactive.. When a user becomes inactive user to devices during or soon after.... Setting a device requires the permission these optional prompts are web-based and are cross-platform!, if you are using your personal device at Work to Columbus Ohio., you might need to temporarily disable your VPN also will be limited is a solution that pushes policies... Registry Editor users with Workspace ONE Direct enrollment supports setting a default for! Group associations and set the rank of precedence each group has enrollment messages on Android devices disabling uninstalling! Link within the Office Web Portal Assignment button to Modify the organization group/user group and. Restriction a name and optional description and are therefore cross-platform unless otherwise specified 8: fix me in account box! Or uninstalling the software Does not resolve the issue style formats in your email Inbox,... Then reinstall the Microsoft support and Recovery Assistant ( SaRA ) to reset the Microsoft 365 software you need selecting... Vpn, please disable it as well step 4: select the File and then Exit registry.. Now want to repair, select it and click Next and then sign in, and select Start. Menu this device is already assigned to someone in your organization click the toggle to enable ranked assignments that link a user.
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