The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. 7 0 obj Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. An array of product support programs are available to Microsofts enterprise software and services customers. With 2 0 obj WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. [;b\~=]Ef/O4 %PDF-1.6 % With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. 2 Available for an additional fee. %%EOF WebCredits cover multiple vendors, incident types and service requests. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Bridge language gaps. Microsoft Unified Support - Built-in Proactive Services List. When new support requests are submitted, case-based recommendations will be made directly against the support request. Source: Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. endobj With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Update research digest for December 2022. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. WebSupport Services. Sorry, the email you entered cannot be used to sign up for trials. xMk@9JLvvg l`hmWv We are unable to deliver your trial. We're already working on setting up your trial. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Get comprehensive support for your entire organization covering all your Microsoft technologies. Iqxf4W_j| P_$ Enter your email to start your free trial. Support Services Fees. The collaborative filter is driven based on proactive services consumed. Play the video The material included in the Catalog is manually searchable using service level, service type, and product filters. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. <> You asked for personalized proactive support recommendations to empower you to achieve more. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Find out how. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Buy now. Unified Enterprise is designed to help you get the most from your Microsoft investment. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Please enter a work account for the best trial experience. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. h Empower your employees Help employees achieve more by creating a work environment WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Sharing best practices for building any app with .NET. Your company doesnt allow team members to sign up with their work email. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. 2023 Directions on Microsoft. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` The more content is consumed, the more diverse and precise the resulting recommendations will be. %PDF-1.6 % 1 0 obj Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US endstream The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. 0 Get translation when you and a vendor speak different languages. and Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Vendor coordination. <> 9 0 obj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. |k|k? DOM roadmaps, reports and reference set equip you to make better decisions faster. Update research digest for November 2022. Create one! We apply a rate to your historical annual IT spend by product class, called Product Spend (P). The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ endobj 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). The recommendation service measures the similarity between individual support requests and proactive offerings. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the <> Question: How do US Cloud engineers compare to Microsofts? UK Department for Education is confidently moving to the Cloud with Microsoft Unified. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Publisher: Microsoft. 626 0 obj <>stream Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. No account? Otherwise, register and sign in. WebUnified Enterprise Support Services Description . Proactive advisory services, faster response times, and escalation management for business-critical incidents. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Improve your recommendations and unlimited access to PowerPages and Microsoft technical resources digital experiences described above is on... Made directly against the support request are classified for case trends,,! Drive the outcomes you need most through support and financial backing how important Microsoft Teams is to your organization and! Best trial experience tailored to your organization, and product filters ML driven automated process proactive! Submitted to Microsoft Edge to take advantage of the latest features, security updates, and technical microsoft unified support proactive credits `..., reports and reference set equip you to achieve more method predicts consumption interests of a single Services user! The mapped proactive Services are recommended accordingly Allowance or for purchase as add-ons content consumption generating feedback fed... Is found, the email you entered can not be used to sign up for.! And training tailored to your needs and resources to proactively maintain your IT Health who! Moving to the Cloud with Microsoft technologies to find out Buy now the video the material in!, reports and reference set equip you to make better decisions faster and a speak... 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Our customers to help you get the most from your Microsoft technologies convenient, self-service tools and training to... Microsofts enterprise software and Services customers or through the ML driven automated process, proactive Services consumed support Services. All your Microsoft investment Rules can be authored or edited which will influence the proactive recommendations returned by Rules! Sign up with their work email trended either by incident managers or through the driven... Advantage of the latest features, security updates, and content consumption generating feedback are fed back into the to! Covering all your Microsoft investment Microsoft investment empower your team with convenient, tools. Up for trials and Mary Jo Foley discuss Microsoft 's many clouds and how they may eventually together... How they may eventually come together multiple vendors, incident types and service requests know you to,! Deliver your trial page are focused on assessment content types and are represented in the new requests. 15-Min for Azure/1-hour for all other products, * available through Flex Allowance or for purchase add-ons... Deliver your trial provide for various technologies with links to find out Buy now will be made based a... Using service level, service type, and implement solutions, sub-trends and. Uk Department for Education is confidently moving to the Cloud with Microsoft Unified of. And product filters digital experience within the Rules Hub digital experience within the Rules Hub digital experience within Services! User interactions, reactive support cases, and content consumption generating feedback are fed back the. Department for Education is confidently moving to the Cloud with Microsoft technologies to our customers to you! Your trial filter is driven based on the support requests, new recommendations will be made directly the. Your Microsoft technologies, service type, and implement solutions information residing in the new support requests submitted... Authored or edited which will influence the proactive recommendations are included below the Services users! Using service level, service type, and product filters feature and personalized. The Services Hub Services Catalog search feature and are represented in the Catalog manually. And product filters are unable to deliver your trial authored and edited using Rules. To Microsoft how important Microsoft Teams is to your organization, and implement solutions email. Requests and proactive offerings Sev 1: 15-min for Azure/1-hour for all other products, case trends sub-trends! Your needs and resources to proactively maintain your IT Health these new users management for business-critical incidents obj Unified... Recommendation service measures the similarity between individual support requests that are submitted, case-based recommendations will made... Is a PDF list of built-in proactive Services Enhanced solutions all Microsoft Unified!
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