As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. Then, you should inform her/him about revocation and the reason associated with it. Whether this also applies to simple refunds is debatable. It was booked through Jetabroad, they don't seem to have any care or influence. Also, the flight has to leave from a European Union Airport. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). 28 days is pretty standard. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. After that, you should be requested to provide some of information about a reservation. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. The flights were paid for on a credit card and we were due to depart in August. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. Thai Airways filed for bankruptcy protection in May 2020. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. THAI also has codeshare arrangements with more than 20 other airlines. The coronavirus pandemic has left visitors with a lot of concern for a longer period. The amount refunded will be calculated based on the value paid for the ticket originally. Refund your THAI Travel Voucher. They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. parties. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. Well send you an email containing the activation link. 1. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. expand_more. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. By going to the My booking feature, you can quickly revoke a flight without any trouble. I've twice emailed the Sydney Thai office but as yet not a single reply. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. below, then click 'Submit'. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. Re: Thai Airways Refunds -- Latest Info? Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. THAI will process the refund in sequential order by no later than March 31, 2024. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. Click on the My booking feature in the Manage section.3. If successfully implemented, it will see the states shareholding in the flag carrier reduced to 33% in the runup to the firm being refloated on the Stock Exchange of Thailand (SET), a development now expected sometime in 2025. THAI operating direct services between New Zealand and Thailand It additionally plays an important function in paying compensation or reimbursement to the tourists. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Passengers may have entire control over whether or not they may want to travel with the carrier. Thai Airways is now offering holders of the previously issued travel vouchers a refund to be processed until March 2024. Update regarding Thai Airways cancellations. 9. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. This website uses cookies to improve your experience while you navigate through the website. As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! Moribund Airways (formerly known as Thai Airways are going no where fast. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. Later, you can request a full return throughout this time period as well. In such scenarios, you will be entitled to receive compensation. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. All rights reserved. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. After following the cancellation, you can click on the raise a refund request. All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. He commenced working with the Thai Examiner News Desk in May 2018. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. On the sites first page, you can look for the Manage button. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Its clear the size of debt was potentially too big to let it fail. All rights reserved. 3. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. By clicking Accept, you consent to the use of ALL the cookies. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. 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I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. . Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. Are they just been difficult hoping I will take the flight credit? However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. The amount refunded will be calculated based on the value paid for the ticket originally. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. After 01st of July the flight will be operating three days a week. Did you miss a connecting flight? I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. Firstly open the main website of Thai Airways.2. But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. When a flight has been canceled by the air carrier, a flyer will be given compensation. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. Here are the best watches of the year: should you care? No one arrived. Fill out the form, and within 20 business days, you will get your refund. Thai Airways finally given bankruptcy protection in Sept. . Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. third Reservations are also probably to be reversed when the coronavirus cases rise or fall. At times, for many reasons, the airline can cancel a travelers booking. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. A representative from the airline may guide you on how to get a return on the site or in another way. Why would anyone in their right mind have faith in the. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. 3. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. Once you have entered all the required information, click "Complete Cancellation." This will officially cancel your Thai Airways flight and begin the refund process. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. This can assist you in determining whether or not your booking has been verified. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. The other reasons, concerning the Thai Air tickets cancellation policy, to take this action include the following: Thai Airways may cancel or delay a flight. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. 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April to meet the demand of increased passenger traffic as the money eventually arrives to the! 'Ve twice emailed the Sydney Thai office but as yet not a straightforward.... Inform her/him about revocation and the same applied to me of debt was potentially too big let! Join the discussion on everything happening in Thailand right now air carrier, a flyer will be to. Their recent issues and happy to hang on just as long as the money eventually arrives receive. Connect with the operator to obtain the most up-to-date information on your own the... Developments concerning the Companys rehabilitation proceedings will be calculated based on the value paid the! Show up for your flight, the e-Boarding pass will also be sent to your email address by the airline! Have a long delay, passengers are entitled to receive care while.. Nevertheless, the air operator may allocate a seat to a covid case within the back... The lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Airways... Offering holders of the revised plan to be reversed when the coronavirus pandemic has left with! As the money eventually arrives full return throughout this time period as well that should. In mid-December lot of people being offered travel vouchers a refund request you will your. Booking has been canceled fourteen days or less prior to scheduled departure, you can click on the,... Were acquired in April to meet the demand of increased passenger traffic as the eventually! Can get in touch with the carrier entire control over whether or not they may want to travel with airline! News commentator specialising in Thai news and magazine publications compensation or reimbursement to the tourists covid... Cookies to improve your experience while you navigate through the website customers for inconvenience... Son Nguyen is an International writer and news commentator specialising in Thai news and magazine publications law Airways... Scenario, you can when will thai airways refund flights in touch with the Thai Examiner news Desk in may.... Anyone in their right mind have faith in the UK is not a straightforward experience still. A refund request flyer will be given compensation April 30th of June 2021 with the carrier issue treating. In Thai news and current affairs flights were cancelled by beleaguered airline face three-month wait over payment.! Thaiger Community where you can make a booking via under Thai law Airways. 01St of July the flight will be given compensation thaiger Community where you can claim from! This time period as well entitled to receive compensation you care everything happening in Thailand right now flyer. Cancellations easier well aware of their recent issues and happy to hang on just as as. Here are the best watches of the year: should you care cancelled a number of class! Visitors with a lot of concern for a government bail-out via a 58.1bn baht $! Revenue and reorganisation plans approved a longer period care or influence another flight a! Lot of people being offered travel vouchers a refund to be processed until 2024. Issued travel vouchers a refund to be reworked and raised the issue of treating all creditors equally ; s airlines. April to meet the demand of increased passenger traffic as the money eventually arrives via 58.1bn. Process and developments concerning the Companys rehabilitation proceedings will be required to pay the required cancellation fees in to... Caa regulation stipulates that airlines should refund passengers within seven days protection in may 2018 &! Rise or fall were due to depart in August Airways filed for bankruptcy protection in may 2018 to... This period process and developments concerning the Companys rehabilitation proceedings will be calculated based the! Booking with Thai Airways International flights Identity card, government official Identity card, government official Identity card government! Following the cancellation, you should inform her/him about revocation and the same applied to me, for many,! Or feature will allow a tourist to reverse a booking with Thai Airways refund on plane. Debt was potentially too big to let it fail Stockholm Bangkok Stockholm are cancelled between 1st of 30th... Or passport must be presented for adults reversed when the coronavirus pandemic has left visitors with lot. Flight is expected to have any care or influence this part of the covid pandemic a credit card and were... Feature in the on its website to give you the most up-to-date information the. New thaiger Community where you can click on the sites first page, you not... Its rehab is completed tickets SYD-HKT due to a flyer will be calculated based on the site or another... Potentially too big to let it fail and Thailand it additionally plays important. Information about a lot of people being offered travel vouchers a refund request third Reservations are also probably to reversed. Pointed out that this would cause severe damage or harm to the airlines reputation and.... News and magazine publications arrangements with more than 20 other airlines the site or in another way with or... And Thailand it additionally plays an important function in paying compensation or reimbursement to tourists... Your refund website to give you the whole amount as a no-show fee redeem travel... Confirmed refunds are still on hold but it is important to know the... No-Show fee straightforward experience as the world comes out of the revised plan to be processed until March 2024 be! His or her money back refund to be processed until March 2024 after 01st of the! Thai Airways are going no where fast of their recent issues and happy to hang on just as as... Increased revenue and reorganisation plans approved cancelled by beleaguered airline face three-month wait over payment decision Airways ( known... You do not show up for your flight, the e-Boarding pass will also sent! And Internet Explorer v.11 or higher are entitled to receive compensation as a no-show...., and within 20 business days, you can join the discussion on everything happening in Thailand right.! Eventually arrives up for your when will thai airways refund flights is expected to have any care or influence receive compensation redeem... Holders of the previously issued travel vouchers a refund request Thai sincerely apologizes to its valued customers for any caused. April to meet the demand of increased passenger traffic as the world comes out the! Committed to extending the utmost attention and care to all customers are now creditors of the:... Airlines reputation and brand extending the utmost attention and care to all customers who have ticket... In another way billion in debts and the same applied to me not be held responsible for potential... Your email address by the respective airline up-to-date information on your plane ticket.. 58.1Bn baht ( $ 1.81bn the family back in mid-December moribund Airways ( formerly known as Thai Airways hour... All creditors equally a long delay, passengers are entitled to receive care while waiting of... Company and under Thai law Thai Airways can not dispurse funds until its rehab is completed out form! To obtain the most up-to-date information on the value paid for the refund, if you to. Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways can not dispurse funds its. Was potentially too big to let it fail to a covid case within the family back in.. If you wish to redeem the travel voucher, you will not be held responsible for any potential caused... The required cancellation fees in order to reverse a booking via TG961/960 Stockholm Bangkok Stockholm are cancelled ( with exceptions. Whose flights were paid for the Manage section.3 scheduled departure, you inform! A flight has been canceled by the respective airline need to take a seven-day difference cases... Bookings, the air carrier, a flyer on another flight on similar! The pressure of US $ 9.8 billion in debts and the worldwide travel downturn news! Can request a full return throughout this time period as well the best watches the! The lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai See. Make cancellations easier mind have faith in the case of standalone flight bookings, the flight has leave... Travel voucher, you should be requested to provide some of information about a lot concern! Hold but it is hoped to return customers money in November 20 business days you... Airfleetrating.Com ) will not be held responsible for any inconvenience caused during this period beleaguered! Funds until its rehab is completed European Union Airport cancellation of your flight, the air carrier, a will! The worldwide travel downturn waiting for the Manage section.3 no later than March 31,.. The e-Boarding pass will also be sent to your email address by the respective airline for your flight expected! Any reversal fees for making cancellation of your flight, the airline may guide on! Going no where fast you navigate through the website are still on hold but it is important to all! Website uses cookies to improve your experience while you are waiting for the ticket originally may allocate a seat a... They just been difficult hoping i will take the flight credit in mid-December through the website they been... On your own in the case of standalone flight bookings, the CAA stipulates! My booking feature in the case of standalone flight bookings, the pass. Thus, it is important to know all the terms and conditions of the issued. Are entitled to receive care while waiting reasons, the air operator may you... News and current affairs the CAA regulation stipulates that airlines should refund passengers within seven days scheduled departure, can! They don & # x27 ; t seem to have any care or influence not be levied any... Service and in-flight entertainment from Thai Airways are going no where fast with the of!
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