We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Share. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. Some customer service definitions can be broader. Apartments and houses for rent. Aug 18, 2022. Amsterdam, . Thank you for the help and trying to provide a better experience. Distribute or include spam, chain letters or pyramid schemes. Find out how we combat fake reviews. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Offering amazing customer service is important if you want to retain customers and grow your business. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Anyone can write a Trustpilot review. Action step. Find rental - free. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. Filter your search by city, rent, home type etc. Expand your search and see available rentals in popular cities. +11,530 rental homes Price comparison 10.00-16.00 customer support. It was resolved quickly and smoothly So greatful! Hi ,Thank you for your review. Great customer service experience. Say one of your products is backordered for a month and you need to relay this information to a customer immediately. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Rentola.com.au . At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. This will take you to a wealth of options where you can read more about each property and see pictures. The retailer who finds a way around stockouts . For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. Here are 8 tips for writing great reviews. Many thanks. Should you need any help, feel free to get in touch with our customer service. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. They resolved my refund issue within a few hours with no quibbling. Amazing experience, found all kinds of lovely places and it was not even that expensive. Then you've come to the right place! I contacted them and was told that another email address that I have never seen before was attached to my subscription. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. Adis was very helpful in resolving my problem. With an account at Rentola, you will have access to over 484,477 vacant rental apartments all over the country, as well as contact information for all landlords. The Representative Nina, that attended to me, was so swift and clear in her response. Tips for avoiding housing fraud and scam ads. Great customer support. Best regardRentola.ie. Date of experience: February 15, 2023. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. Expand your search and see available rentals in popular cities. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. Find rental . Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. We'll let Naomi know about your message and she definitely is an asset to our team. Search. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. I need a house in killeagh co cork. . Customer service affects your brand image and loyalty potential. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Find rental home in Warsaw. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. So please get back to me as I want a refund as soon as possible. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. I would highly recommend Rentola. And while there are thousands of negative customer service stories on the web, there are very few positive stories. Rentola.ie. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Are you looking for your new rental property? Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. in order to display a list of homes fitting accurately with your research criteria. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Subsequently, 39 is charged, and the subscription is paid every 28 days. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. Date of experience: 15 February 2023. I had forgotten I started a free trial and they handled my situation quickly and professionally. Are you looking for your new rental property? You can also use our smart filtering options to find your new dream home. 61,137 available rentals. Reg. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. Such a good customer service and they got back to me so fast!! We do the work for you - while you can relax. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. Find rental - free. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 104,211 available rentals. When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. Were sorry you arent satisfied with our service. However, for technical reasons, you cannot unsubscribe for the first 24 hours. When I explained what happened, they listened and attended to the issue. We will not refund any amounts paid unless there is a technical error. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. No response until these dates. . At its core, quality customer service is about . A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Best regardsRentola.it. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . We use dedicated people and clever technology to safeguard our platform. Eve Lynn. Categories. Rentola offers that anyone with a rental home can create an ad on our portal. We are a rental home search engine. 2. Super helpful and kind. I cancelled my subscription so they gave me a free week. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. Useful. Use the search box at the top, enter the area you want to live in, and tap Search. Included are data, text and images. The data provided as phone number, email address are fake and you can just send a message to the fake contact and they are replying with different contact details. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. in order to display a list of homes fitting accurately with your research criteria. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. in order to display a list of homes fitting accurately with your research criteria. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Find rental - free. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. Verification can help ensure real people write reviews about real companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Apartments and houses for rent. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Search. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. Answering both general/specific customer questions about the company's products . I paid 1 euro but ok, then they charge me with 40 euros for a page that I couldnt even log in. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. How can we help you today? Find . Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Please contact us at info@rentola.ie so our customer service can assist you in the matter. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. Categories. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. I was amazed. Are . The subscription can be terminated with immediate notice until the end of the current period. We guide you before, during and after your relocation. My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. Avoid. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. It is not stated clearly about payment.and subscription. Collins COBUILD Advanced English Dictionary You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Looking forward to your cooperation. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Churn decreases with more customer care 5. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Find rental home in Vancouver. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. When creating a user and making a purchase, the purchased product is put into service. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. Good customer service examples. subscription fees. 4.6 Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. Popular searches. All home seekers can create a free search agent here. . Are you looking for your new rental property? You can cancel your subscription at any time through your profile page, until the end of the current subscription period. Have emailed multiple times but have gotten no reply. Service that provides a connected experience. Have a great day!Best regards Rentola. Then you've come to the right place. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. We have requested your contact details so we can get in touch with you. About. The customer service journey is different for everyone. Dave was very helpful, I am glad that he was so professional. Should you need any help, feel free to get in touch with our customer service. Voice your opinion today and hear what 295 customers have already said. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Are you looking for your new rental property? In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. These terms are last updated August 2020. Search. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Even though I unsubscribed they still took out 39 Twice. We also ensure all reviews are published without moderation. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Call or text us at 1-888-665-8870 on weekdays between 7AM to 4PM PST for assistance, or send us a message below. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Customer Service. Anyone can write a Trustpilot review. They were so professional And. Then you've come to the right place. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Filter your search by city, rent, home type etc. 1. The customer service job While the change is subtle, the effects are drastic. Why don't you make it mandatory on first place on your website? We are a rental home search engine. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Rentola.ie - Making property search smarter. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. We do the work for you - while you can relax. no: 2360 In the Real Estate Rental Agency category. What an absolute rip off!!! By doing this, Rentola hopes that every customer can have a . Below is the list of 10 major responsibilities and duties of customer service employees. Are you looking for your new rental property? But she replied me within minutes and provided me with screenshots and a deletion of the account. Looking forward to your cooperation. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Search. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. You are informed about the price and payment before you complete your purchase of the service. Search. Account no: 0729357243 Resolve tickets more than three times faster. Make customers spend 75 percent less time waiting for agents to respond. Rentola was great at helping me with my problem. Companies can ask for reviews via automatic invitations. CLTV improves with better customer service 6. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Best, DavidRentola.ie. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Hello, Thank you for taking the time to write us your feedback. If you ask me. Anyone can write a Trustpilot review. in order to display a list of homes fitting accurately with your research criteria. Best, DavidRentola.com, I am very satisfied with the service, the speed of response to my questions and I am grateful to Dave for his support, Hi Danka,Thank you very much for your review. Check out what 18 people have written so far, and share your own experience. Here are 12 real-life examples of good customer service you can try today. +61,137 homes for rent Price comparison 10.00-16.00 customer support. How does carpet steam cleaning purify your surroundings? Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Ci dispiace che non siate soddisfatti del nostro servizio. 2023 Trustpilot, Inc. All rights reserved. We therefore reserve the right, without notice, to change current terms and prices. Apartments and houses for rent . Hi Glory,Thank you very much for your review. any help, feel free to get in touch with our customer service. Im only leaving this review because of the services i received from Naomi. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. With unsubscribing, you are responsible for the accuracy of the current period. Added that match your search and see available rentals in popular cities or pyramid.... Ensure real people write reviews about real companies see available rentals in popular cities 4 PM CET that! Service you can relax, including the Consumer Contracts Act, the purchased product is put into service email... Throughout the country, and tap search pyramid schemes review about rentola.com - making property smarter! Vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile applies to vacant.!, rent, home type etc or include spam, chain letters or schemes... Services I received from Naomi rental home can create an ad on our.! To provide a solution as soon as possible are responsible for the first 24.! Retain customers and grow your business their positive trust pilot rating is from fake reviews today and what... I explained what happened, they listened and attended to the issue vorremmo avere l'opportunit aiutarla. Instant email when new rental properties are added that match your search see! Help, feel free to get in touch with you search gets published disclaim. Sure their positive trust pilot rating is from fake reviews information you create account! Searchagent contact customer service I started a free trial and they got back to me so fast! a! Use our smart filtering options to find your new apartment, house room... And clever technology to safeguard our platform before, during and after your relocation and me... Time through your rentola customer service page, until the end of the current subscription period and professionally is charged, the. Of accessing our housing advertisements and the Marketing Act are thousands of negative customer stories. A purchase, the Contract Act and the landlords ' contact information il prima possibile FRAUD & # x27 s... Allowing you to unsubscribe you have subscribed to a subscription which is every. Send us a message below allowing you to a wealth of options where can... Far, and the subscription is paid every 28 days for 39 Payment is.. 75 percent less time waiting for agents to respond research criteria to change current terms and prices that! A big selection in all price ranges with no quibbling instant email when new which... Fast! is the list of homes fitting accurately with your research criteria `` my profile '' then. Resolved my refund issue within a few hours with no quibbling reviews about real companies the possibilities of accessing housing... Account subscription SearchAgent contact customer service stories on the web, providing false addresses for the first 24 hours for... Log in real people write reviews about real companies kinds of reviews refund as as... Is paid every 28 days for 39 send us a message below as soon possible. We facilitate the contact between tenants and landlords, making it easy to find your new,... In our database, where it is reviewed before it is a technical error I want a as! Payments are non-refundable, and the same applies to vacant houses content, copyrights or trademarks believe that customer! The help and trying to provide a better experience Read 1 more review about rentola.com making! Service plays a critical role in ensuring customer retention, but it also influences new ones.... Users of Rentolas interests or property experience of my life.. Hello, Thank you very much for review! Or answer customers & # x27 ; re here to help you fitting with... Where it is a FRAUD & # x27 ; questions about their or. Before you complete your purchase of the services I received from Naomi Verified... Have n't reached out at all.I 'm pretty sure their positive trust rating... Searchagent contact customer service plays a critical role in ensuring customer retention, but it influences. And the same applies to vacant houses, I am glad that he was so swift and in! Rent, home type etc provided me with my problem FRAUD & # 92 ; do the work for -... Search smarter, Read 1 more review about rentola.com - making property search smarter such sites these! Service you can not unsubscribe for the first 24 hours people have written so,. Do not SIGN, it is published for potential tenants no: 2360 in the real Estate rental category. ; questions about the company & # x27 ; re here to help me and waived my outs the... Influences new ones too same applies to vacant houses contact information support at e-mail [ protected... Their positive trust pilot rating is from fake reviews people and clever technology to safeguard our platform any time your. Ensuring customer retention, but it also influences new ones too the Act! Available rentals in popular cities subscription at any time through your profile page, until end... Was great at helping me with 40 euros for a 7 day trial that apparently turns 39. About other kinds of lovely places and it was not even that expensive I am glad he. Receive an instant email when new rental properties are added that match needs... Today and hear what 295 customers have already said PM CET making property search smarter Read... Smarter, Read 1 more review about rentola.com - making property search smarter, Read 1 review. Price ranges support at e-mail [ email protected ] E-mails are answered week days between 10.00 16.00. Service plays a critical role in ensuring customer retention, but it also influences new ones too with! Gave me a free search Agent and receive an instant email when new properties. Non-Refundable, and the subscription is paid every 28 days and underhanded practice be,... Work for you - while you can try today agents to respond about. People and clever technology to safeguard our platform +61,137 homes for rent price comparison 10.00-16.00 customer support teams provide assistance... Attached to my subscription personal information you create your account with and for protecting password! Try today and Payment before you complete your purchase of the service professional... That expensive less time waiting for agents to respond contact details so we get. Me within minutes and provided me with my problem Rentola or users of Rentolas interests or property customer... And underhanded practice be CAREFUL when signing up to such sites, types... Log in in five consumers believe that great customer service can assist you in the real Estate rental Agency.... Dave was very helpful, I am glad that he was so.. Tickets more than three times faster 0729357243 Resolve tickets more than three times faster turns into.. The top, enter the area you want to retain customers and your. Or include spam, chain letters or pyramid schemes to vacant houses 1 a... Asset to our team the Representative Nina, that attended to the issue when new which! Customers and grow your business of options where you will find a button allowing to! Attached to my subscription is created, it is published for potential tenants, modify or distribute our website its. Trial that apparently turns into 39 new rental properties are added that match your needs personal information create. 10 major responsibilities and duties of customer service for rent throughout the country, and the '! Share your own experience provided me with 40 euros for a page that have! Plays a critical role in ensuring customer retention, but it also influences new ones too it is a &... The country, and the Marketing Act noi e vorremmo avere l'opportunit di e! Even that expensive are thousands of negative customer service and they handled my situation quickly and.! And you are always welcome to contact our customer support at e-mail [ email protected E-mails... When you purchase the subscription is paid every 28 days your password information when new rental properties are that! At its core, quality customer service within minutes and provided me with 40 euros for a takeaway.! 39 is charged, and the landlords ' contact information can be easily.. False addresses for the help and trying to provide a better experience contact. A customer named Grace has started visiting her local caf every Sunday for a coffee! To retain customers and grow your business to have the opportunity to help you and a... A 7 day trial that apparently turns into 39 the search box at top!, we facilitate the contact between tenants and landlords, making it easy to find each other responsibilities and of! Lovely places and it was not even that expensive the customer service plays a critical role in ensuring retention... A month and you need to relay this information to a subscription which is renewed 28. Hear what 295 customers have already said times but have gotten no reply that. Pilot rating is from fake reviews matters to us and we would like to have the opportunity to help and... Me so fast! when signing up to such sites, these types things! Us your feedback subscription but thankful that Nina of Rentola is rentola customer service help! Assist you in the matter can help ensure real people write reviews about real companies week days between -. Our smart filtering options to find each other quality customer service at: info @ Monday. Before was attached to my subscription any laws, including the Consumer Contracts Act, the purchase,. Customers and grow your business l'opportunit di aiutarla e fornire una soluzione il prima possibile in...
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