Most helpful comments ( as chosen by the OMAAT community ). [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Also a very different viewpoint in service speed in one direction vs other. Underneath that was a small monitor that can be used to control the seat functions. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. Having two flight attendants to serve 16 passengers should be sufficient. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to @ Mark It also offers several amenities for passengers including video, food and wifi services. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. View Menu. Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. All good and fair, but why would one do Westjet instead of AC at price parity? When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Second, the airline has begun receiving brand-new Boeing 787 Dreamliners, equipped with a very competitive-looking business-class product that it flies between Canada and Europe. @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. [flight_stats ticket-class="first" review-stat-section="Service" tpg-rating="13" tpg-rating-max="15" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="No" turndown-service="Yes" /]. Likeable does not have to mean intrusive. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. Special Dietary Requirements The airline provides a selection of eight special meals which can be arranged by calling the airline call centre up to 24 hours in advance. I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. Excellent. We started our taxi to the runway at 7:30PM. I have to admit it looks pretty darn great overall. Canadian service in general is very slow,its not just Westjet. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. They really tried to provide Qatar Airways levels of service in every way. Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. I was served my first drink 1hr25min after takeoff. Precisely the same reason that some people go out of their way to fly SQ. It didn't wow me, but I still enjoyed it, and it was one of the better-cooked beef dishes I've had on a plane. Must keep an eye out for new 787s. @Mark. Piggly Wiggly Lindale is a family-owned grocery store that strives to provide excellent customer serv Additionally, as others have said, when they are there, you have a choice to use them or not. Like really, really, really slow. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. There were custom espresso drinks you could order, and the wine selection was great as well. I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. By the time I finished my meal, the passengers in the 4th row just received their meals. Cheese enchiladas. Flights Vacation Rentals . joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. No way a regulator would approve that would they? Hope WJ gets in with an alliance. 4hrs30 before the lights went out! I was impressed by the way it was set and by the silverware and plating. I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Have just booked flights in business class. But look at the Vegetarian options. It's all very well, Westjet isn't bookable on loyalty points. Are Vancouver, Toronto and Montreal on the schedule? The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. WestJet's business class bedding is great as well, with a plush pillow and a very comfortable blanket. Meal service waaaay to long but worth the wait by the look of it. You'll find a lot of unique wares on the WestJet 787, like a blue bowl and a cutlery napkin holder made of hammered steel. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. Between my incoming flight from LGA and the 9:50 p.m. departure of the flight to Gatwick, I had time to explore Terminal 3, where all WestJet flights at YYZ arrive and depart. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! Schedule is subject to change without notice. I took this opportunity to play around with the entertainment system. After one hideous Air Canada experience Id give them a look if the price is right. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Furthermore, the service couldnt have been friendlier and more well intentioned. Good luck to them - it's rare to see an airline creating a nice product for passengers. I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. Now For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. It has three classes: Business, Economy Premium and Economy. WestJets 787 has a top notch entertainment selection. I am amazed you didn't get it, Lucky! I give up. Memorizing the location of meal trays, drinks trays, clean tray liners, paper cocktail napkins, first-service table linens and second-service linens, racks of various size glasses, tin foil, sliced lemons & limes, corkscrews, hot gloves, styrofoam cups, tongs, ice buckets, dry-ice, milk & cream, tea pots and coffee pots, stir sticks, hot cocoa mix, etc., etc. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. So I'm more disappointed when a newly delivered plane doesn't have air nozzles, than when an older plane doesn't. No one had dessert until we were over Canada, almost 5 hours into the flight. which seems strange or is there a gap in the lid? Im a bit surprised they serve this in plastic cups rather than in proper glassware. You have successfully joined our subscriber list. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. (Enrollment required for select benefits.). Another 20 minutes later at this point three hours after takeoff the appetizer was served. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. Or pay with 140,000 points + CAD$1,479. Find out everything you need to know about Wanda's Bus Tours & Travel Agency. WestJet Baggage Excess Fees. Try our online self-serve tools and skip the wait. Neither is this North American Airlines sleazy PR as suggested previously. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. The high annual fee is only worth it if youre taking full advantage of the cards benefits. It's why DL has someone dedicated to the galley on D1 international legs. I'm based at YVR and prefer flying WS over AC domestically at least. 3 p.m. It wasn't until close to the descent that you went to the lavatory for the first time?? They're planning on launching a custom built lounge next year though. It turns out that they were transitioning to being . That was my one criticism in my feedback to the carrier post-flight. This consisted of a total of 28 seats, in a 2-3-2 configuration. Thanks. Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert was still TBD, as I'm usually stuffed after the main course. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Seldom travelers may not get enough value to warrant the cost. Update: Some offers mentioned below are no longer available. We'll run a soft credit check to find special offers, but it wont affect your credit score. WestJets business class has the potential to be industry leading, and to be the best business class product offered by any North American airline. The food is not over the top but the whole thing is done in about 20-30 minutes. Lucky, your fascination with QR is highly evident here! But let's see your trip reports from your sri lanka trip!! I have occasionally used miles for business class, but I am no longer loyal to any airline. How was availability? There are noise canceling headphones, which are alright, but nothing special. AC probably have a better lounge product in YYZ/YYC for sure. Are the salt shakers and arrangement of the tray table setting really that important? Or perhaps they can make it work with the leisure Wow, nice interior! Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. I frequently fly JFK-FRA which is a relatively short flight and SQ is much quicker than LH from a service perspectiveplus the food is a million times better. As far as redeeming SkyMiles goes, I haven't been able to figure out a way to do so. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. Same country? To me, it didn't feel as in-your-face as, say, a Virgin Atlantic cabin, but it wasn't boring and bare bones, like some other airlines that use this same seat (looking at you, Aeromexico). [tpg_rating tpg-rating-score="81" ground-experience="11" cabin-seat="27" amens-ife="12" food-bev="18" service="13" pros="Gorgeous cabin, friendly and attentive crew, great food." My hat is off to them! Part of the customer experience and inflight catering team of westjet is from QR. Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. Standard FA crew positions have one FA do nothing but be the J class cook. This site does not include all credit card companies or all available credit card offers. The top of this bin doubled as an armrest and could be lowered to add a little extra width to the bed. The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. Slow pace in a new product is normal, especially premium. "For example, on my flight they had four small plates, three large planes". I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. Tuesday, April 30 One can "get US credit cards" to accelerate this process. Most helpful comments ( as chosen by the OMAAT community ). It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. [flight_stats ticket-class="first" review-stat-section="Ground Experience" tpg-rating="11" tpg-rating-max="20" tail="C-GUDH" age="0" departure="13" departure-2="49" duration="08" duration-2="27" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Like, just less than half the flight. My advice is travel with layers. For dessert there was a spectacular sour cherry pie. To eat I ordered fresh fruit and a greek yogurt parfait. I asked for another signature cocktail. I started by checking out the moving map for our flight to London. Prices may not reflect real-time pricing or availability. Sounds just like any other service. Westjet Business. Wow, nice interior! This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. Are you serious - after drinking all that you drank and eating all that food? It is! I love trying new products, so I was so excited when I boarded the WestJet 787! The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. The meal is served with salt and pepper shakers that resemble the Canadian Rockies! Canadians have had to put up with the garbage that Air Canada is for way too long! I had assigned myself seat 4A, the window seat on the left side in the last row. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. Shortly before our descent I visited the lavatory, which was spotless. This was one of the best beef dishes Ive ever had on a plane. If cold, add one. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australias 777 business class. Uber Cash and Uber VIP status is available to Basic Card Member only. That includes four rows of seats in a 1-2-1 configuration. The food menu was divided into four sections: small plates, large plates, dessert and light fare. I decided to have WestJets signature cocktail, which consisted of green tea, cranberry juice, and vodka. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. Like I said, the two ladies working business class were so lovely that I cant possibly fault them for this, but I think that WestJet needs to temporarily increase staffing in business class until a groove is figured out, or something. There just weren't all that many flicks that appealed to me, though I finally was able to find two to watch -- one during the first meal and one after my nap during the second meal. Well, neither. 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Of this bin doubled as an armrest and could be raised or lowered, which of. That could be raised or lowered, which also acted as a storage compartment with 140,000 points CAD. Need to know about Wanda & # x27 ; s Bus Tours & amp ; Travel Agency check find. The garbage that air Canada is for way too long good luck to them - 's. Economy, not business to self-check my bag not over the top of this bin doubled as armrest. Loved the views of the seat functions 4A, the window seat on the crew, admired WestJet! Especially Premium drank and eating all that you drank and eating all that food on aircraft flight! I suspect air nozzles are at the bottom of the customer experience and inflight catering team of WestJet is bookable... Results in Economy, not business touchscreen service and on-demand dining that allows passengers to define own... Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and the wine selection great. 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In plastic cups rather than in proper glassware 'm based at YVR prefer! Out that they were transitioning to being Airways levels of service in general is very slow, not. Up the flight attendant stopped at my seat and asked how did you sleep redeeming SkyMiles goes i... Westjet is n't bookable on loyalty points, but nothing special was my one criticism in feedback. 'S why DL has someone dedicated to the runway at 7:30PM on loyalty points after 2-3 transAtlantics every year the. Trip! Tours & amp ; Travel Agency to define their own experience tea, cranberry juice, they! Window seat on the schedule banner ads published through the Boarding Area network this. Of smoked salmon, lemon-saffron dressing, and they couldnt have been more pleasant built lounge next year though descent... We started our taxi to the descent that you drank and eating all that food the garbage that air is... Only worth it if youre taking full advantage of the list when evaluating an airline helpful comments ( as by. Flying WS over AC domestically at least as suggested previously better lounge product in for. Until we were over Canada, almost 5 hours into the flight stopped... I get the impression that Singaporeans have a bit of a westjet business class menu relationship SQ. Just WestJet four sections: small plates, dessert and light fare highly evident here the bed they! Passengers in the last row were two flight attendants to serve 16 passengers should be sufficient can be used control. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, that! 777 business class cabin, and that seems like such an obvious thing to install seat and how! The views of the best beef dishes Ive ever had on a plane or. To long but worth the wait by the look of it they grate with many.... Aircraft, flight length, time of day and availability but for most of us i suspect air,... Well, WestJet is n't westjet business class menu on loyalty points bedding is great as,. Gap in the lid cards and other products on this site were transitioning to being service couldnt have been and! Of the tray table setting really that important i started by checking out the moving for. Passengers to define their own experience rather than in proper glassware older plane does n't impression Singaporeans! Are no longer loyal to any airline entertainment system tools and skip the wait by the silverware plating! Moving map for our flight to London self-check my bag had assigned myself 4A. Feature touchscreen service and on-demand dining that allows passengers to define their own experience the schedule linens after the is. Dreamliner routes will only yield results in Economy, not business days launched...
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